Terms & Conditions

Last Updated: 20-10-2025

These Terms and Conditions (“Terms”) govern the provision of aesthetic treatments and training courses offered by MonaCo Medical Aesthetic Clinic and Training (“we”, “us”, “our”). By booking or receiving services from us, you agree to these Terms.

1. Company Information

MonaCo Medical Aesthetic Clinic and Training
Operated by MK Facial Aesthetics Ltd
Registered in [England and Wales] under company number 11177459
Registered Office: 61 High St, Gosforth, Newcastle upon Tyne, NE3 4AA
Email: contact@monacomedical.co.uk
Phone: 0161 4007407
Website: www.monacomedical.co.uk

2. General Terms

• All clients and trainees must be at least 18 years of age.
• By booking with us, you confirm that all information you provide is truthful, complete, and accurate.
• We reserve the right to decline treatment or training at our discretion if we believe it is not safe, appropriate, or suitable.
• Our practitioners and trainers are registered healthcare professionals and provide services in accordance with UK professional and ethical standards.

3. Aesthetic Clinic Terms

a. Consultations

• All new clients must attend a consultation before receiving treatment.
• Consultations may involve discussing your medical history, treatment goals, and suitability.
• There is no obligation to proceed with treatment following a consultation.

b. Treatments

• Treatments will only be provided after informed consent has been obtained.
• You must disclose all relevant medical information prior to treatment.
• Results vary by individual and cannot be guaranteed.
• Photographs may be taken for medical documentation and (with written consent) marketing purposes.

c. Payment and Deposits

• A non-refundable deposit is required to secure your appointment.
• Full payment is due on the day of treatment, unless otherwise agreed.
• We accept [list accepted payment methods].
• Treatment prices are subject to change without notice, but confirmed bookings will not be affected.

d. Cancellations and Late Arrivals

• Appointments cancelled with less than 48 hours’ notice may result in loss of deposit.
• Late arrivals of over 15 minutes may require rescheduling and may forfeit the deposit.

e. Refunds

• No refunds are offered for completed treatments.
• Refunds will only be issued in exceptional circumstances and at our discretion.
• If a medical complication arises, appropriate follow-up care will be provided in line with professional standards.

f. Aftercare

• You will receive detailed aftercare advice following your treatment.
• It is your responsibility to follow this advice to ensure optimal results and minimise risks.

4. Training Course Terms

a. Course Bookings

• A non-refundable deposit is required to reserve your place on a training course.
• The balance must be paid in full at least 14 days before the course start date.
• Places are allocated on a first-come, first-served basis.

b. Eligibility

• You must meet the entry requirements for each course (e.g., medical background, NVQ level, or equivalent).
• Proof of qualifications may be requested before training commences.

c. Cancellations and Refunds

• Deposits are non-refundable.
• Course fees are non-refundable once access to pre-course materials has been granted or training has commenced.
• In the event we must cancel or reschedule a course, you will be offered a transfer to a future date or a full refund.

d. Certification

• Certificates are issued upon successful completion of all required assessments and demonstrations.
• Completion does not guarantee employment or insurance coverage — it remains your responsibility to verify insurance eligibility prior to training.

e. Conduct

• Professional behaviour is expected at all times during training.
• We reserve the right to remove any trainee for disruptive, abusive, or unsafe conduct, without refund.

5. Health and Safety

• We comply with all applicable Health and Safety and Care Quality Commission (CQC) requirements.
• You must follow all clinic and training centre safety guidelines at all times.
• We are not liable for injury or loss caused by failure to adhere to safety instructions.

6. Liability

To the fullest extent permitted by law, MonaCo Medical Aesthetic Clinic and Training shall not be liable for:

• Any indirect or consequential loss;
• Any dissatisfaction with subjective treatment outcomes; or
• Any issues arising from undisclosed medical conditions or non-compliance with aftercare.

Nothing in these Terms limits our liability for death or personal injury resulting from negligence, fraud, or any liability that cannot be excluded by UK law.

7. Data Protection

We handle personal information in accordance with our Privacy Policy and the UK GDPR. Client and trainee information is kept strictly confidential and used only for the purposes of providing our services.

8. Complaints Procedure

We take complaints seriously. If you are dissatisfied with any aspect of your treatment or training:

1. Please contact us in writing at contact@monacomedical.co.uk within 14 days of the issue.
2. We will acknowledge your complaint within 5 working days and aim to resolve it promptly.
3. If unresolved, you may escalate to the relevant professional or regulatory body.

9. Changes to These Terms

We may update these Terms from time to time. The latest version will always be available on our Website. Continued use of our services constitutes acceptance of any revised Terms.

10. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the English courts.

11. Contact Us

If you have any questions about these Terms, please contact:

MonaCo Medical Aesthetic Clinic and Training
📍 29 Liverpool Road, Manchester M3 4NQ
📧 contact@monacomedical.co.uk
📞 0161 4007407
🌐 www.monacomedical.co.uk

At MonaCo Medical Aesthetic Clinic and Training, we pride ourselves on providing exceptional medical aesthetic treatments, carried out by qualified practitioners with patient safety and satisfaction at the heart of our work.

However, as aesthetic medicine involves both medical judgment and individual biological responses, results can vary between patients. This Refund Policy explains the circumstances under which refunds or credits may be issued.

1. General Policy

• Payments for consultations, treatments, or training services are due in full at the time of booking or before the service is provided.
• By making a payment or booking an appointment, you acknowledge and accept the terms of this Refund Policy.

2. Consultation Fees

• Consultation fees are non-refundable once the consultation has taken place.
• If you cancel or reschedule your consultation with at least 48 hours’ notice, we will be happy to transfer your fee to a future appointment.
• Failure to attend or late cancellation (less than 48 hours) may result in the consultation fee being forfeited.

3. Treatment Refunds

• All aesthetic treatments involve a medical assessment and individual response. For this reason, we cannot guarantee specific results and refunds are not provided on the basis of perceived unsatisfactory outcomes.
• A treatment will only be eligible for a refund or credit if:
  • There is a clinical reason (e.g. contraindication identified before treatment or an error on our part);
  • The treatment was not provided as booked and you have not rescheduled;
  • You have experienced an adverse event directly related to a product or service error, confirmed by our medical director.
• Refunds are not provided for:
  • Change of mind after a service has been delivered;
  • Failure to follow aftercare advice;
  • Unsatisfactory aesthetic results where the treatment has been performed correctly and safely.
• In cases of medical concern or dissatisfaction, we encourage you to return to the clinic promptly for assessment and support. Our practitioners will provide appropriate review and follow-up care free of charge where clinically indicated.

4. Prepaid Treatments and Packages

• Packages and prepaid treatments are non-transferable and non-refundable once treatment has commenced.
• If a medical contraindication arises that prevents further treatment, any remaining balance may be credited towards an alternative treatment or refunded (less any services already received).
• Packages must be used within 12 months of purchase unless otherwise stated.

5. Training Clinic Bookings

• For delegate or model appointments within our training clinic:
  • Delegate fees are non-refundable once training has commenced.
  • If a course or session is cancelled by MonaCo Medical Clinic, delegates will be offered a rescheduled date or a full refund.
  • Model appointments are non-refundable once the treatment has been carried out.

6. Products and Skincare

• For hygiene and safety reasons, skincare products and consumables cannot be returned or refunded once opened or used.
• Faulty or damaged products must be reported within 7 days of purchase and will be replaced or refunded.

7. Refund Processing

• Approved refunds will be processed using the original payment method within 10 working days of agreement.
• Proof of purchase is required for all refund requests.

8. Contact Us

If you wish to discuss a potential refund or raise a concern, please contact:

MonaCo Medical Aesthetic Clinic and Training
Email: contact@monacomedical.co.uk
Telephone: 0191 4007407
Address: MonaCo Medical, 29A Liverpool Road, Manchester, M£ 4NQ

All refund requests will be reviewed confidentially and handled in accordance with our Complaints Procedure and Duty of Candour obligations.

9. Policy Updates

This Refund Policy may be updated periodically to reflect changes in legislation or clinic practices. The most recent version will always be available on our website or upon request at reception.

We advise booking a consultation plus treatment appointment, even if you have had Botox previously, so we can tailor your treatment plan.

Booking Your Treatments

• You can book your appointments Online via our Booking button, by phone, Via WhatsApp or via contacting  contact@monacomedical.co.uk .
• If you would potentially like any other treatments, as well as you regular membership session, please allow time for this when booking, or let a member of the team know so that we can extend your appointment time sufficiently.
• Please ensure you book your treatments well in advance to secure your preferred times/dates, as availability cannot be guaranteed.

Payments

• We take an upfront deposit for our membership scheme, which is non refundable. Your monthly payments will start the following month after your treatment.
• Payments are collected automatically each month from the account details given at the time of sign up either 1st, 10th or 20th.
• Your monthly payments cover the cost of your membership . No additional payments are required at the time of booking unless you choose to purchase additional services or products.
• Membership is a 11-month commitment.
• -If you wish to cancel before the end of your term, the 10% discount is forfeited and any treatments will be charged at regular full price.

No Booking Deposit Required Membership Perk

• As part of your membership, no deposits are required for future appointments.

Appointment Policies

• We request 48 hours’ notice for any cancellations or rescheduling.
• Cancellations with less than 48 hours’ notice, or non-attendance, incur a £50 fee.
• Repeated missed appointments may result in suspension of membership privileges.

Membership Cancellation / Failure to Pay

• Failure to maintain monthly payments may result in cancellation by us of your membership benefits and may lead to recovery proceedings for outstanding balances.
• Should you wish to cancel your membership, please email  contact@monacomedical.co.uk .

Important Information

• Treatments included in your membership are exclusive to you and tailored to your chosen membership plan. They are non-transferable and must be used by the member only, not family, or friends.
• Treatments included in your membership must be used during the membership period unless agreed by management and cannot be rolled over into the following year.
• Membership benefits and inclusions are subject to change at any time , any changes will be communicated clearly in advance via email, so please make sure you give us your correct email address and update us, should you change your email address.  Please mark us as a trusted sender, so that emails don’t go into your spam folder.

At MonaCo Medical Aesthetic Clinic and Training we are committed to providing the highest standards of care and customer service. However, we recognise that sometimes things may not go as expected. We take all complaints seriously and view them as an opportunity to improve our services.

1. How to Make a Complaint

If you are unhappy with any aspect of your treatment or experience at our clinic, please let us know as soon as possible. You can raise your concern in any of the following ways:

• In person: Speak to your practitioner, or the clinic manager at the time of your appointment.
• By email: contact@monacomedical.co.uk
• By post: MonaCo Medical, 29A Liverpool Road, Manchester, M3 4NQ
• By phone: 0191 4074007

Please include:

• Your full name and contact details
• The date(s) of your treatment or visit
• A brief description of your concern
• How you would like us to resolve the matter

2. Acknowledgement of Your Complaint

We will acknowledge your complaint within 3 working days of receiving it. If possible, we will aim to resolve it immediately. If further investigation is needed, we will let you know who will be handling your complaint and the expected timescale for a full response.

3. Investigation and Response

Your complaint will be handled confidentially and impartially by a senior member of our team who was not directly involved in your care. We will:

• Conduct a thorough investigation
• Review your records and speak with any relevant team members
• Provide a full written response within 20 working days where possible

If the investigation takes longer, we will update you regularly on the progress and expected completion date.

4. Resolution

Once the investigation is complete, we will provide:

• A clear explanation of our findings
• Any actions taken to resolve the issue or improve our services
• An apology if appropriate

We aim to reach a fair and satisfactory outcome for all parties.

5. If You Are Not Satisfied

If you are unhappy with our response, you may request a review by a senior clinician or clinic director. Alternatively, you may wish to escalate your complaint to an external body such as:

• Save Face (for accredited aesthetic clinics) – www.saveface.co.uk
• Joint Council for Cosmetic Practitioners (JCCP) – www.jccp.org.uk
• Care Quality Commission (CQC) (if applicable) – www.cqc.org.uk

We encourage open and constructive feedback and will always treat your concerns with respect and confidentiality.

Confidentiality

All complaints are handled in accordance with data protection regulations. Information will only be shared with those directly involved in investigating and resolving your complaint.